Frequently Asked Questions
Everything you need to know about your MCHOSE shopping experience.
What is the standard shipping time for MCHOSE products?
Orders are typically processed within 1-2 business days. Standard international shipping usually takes 7-15 business days depending on your location and customs processing.
Does MCHOSE offer a warranty on electronics?
Yes, all MCHOSE hardware products come with a 1-year limited warranty covering manufacturing defects. Please keep your proof of purchase to facilitate any warranty claims.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.
What is your return policy for peripherals?
We offer a 30-day return window for items in their original packaging and condition. Please contact our support team to initiate a Return Merchandise Authorization (RMA).
Are MCHOSE drivers and software compatible with Mac and Windows?
Most MCHOSE peripherals are plug-and-play compatible with both Windows and macOS. However, advanced customization software is primarily optimized for Windows systems unless stated otherwise on the product page.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout process.