Returns & Exchanges
At MCHOSE, we stand by the quality of our high-performance peripherals and offer a 30-day return policy for items in original condition. If you are not completely satisfied with your electronics, we facilitate a streamlined process to ensure your setup meets your standards.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and the specific reason for your return or exchange.
Prepare the Package
Securely pack the device in its original packaging, including all cables, manuals, and accessories to ensure a full refund eligibility.
Shipping and Labeling
Affix the provided return shipping label to your package and drop it off at the designated carrier location.
Inspection and Refund
Once our technicians verify the hardware's condition, your refund or replacement will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing